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Only Leads operate a strict but fair refund policy with clear guidance as to what
leads will be refunded. To be eligible for review, all refunds need to be submitted
in writing to Only Leads' management team within 3 days from receipt.
All leads go through an online qualification process and clients are made aware
before submitting that they will contacted via phone following their enquiry.
Not every online lead meets what we consider to be fair criteria, so refunds will
be awarded on the following:
- Fabrication: If the lead would have been prevented from going through
the system on submission had it been checked manually, i.e. Lead name: aifhosi
or Donald Duck
- Duplication: If the lead has been duplicated through our system
within a 90-day period.
- Overseas: If the lead can be proven to be a non-UK national or
a non-UK resident
- No Continuity: If we can confirm that the contact information does
not relate to the customer name provided
- Non Contactable: If the contact information is incorrect and you
contact us within 3 days (including date of issue)
Conversely, a refund will not be awarded:
- If you have not tried all the contact information supplied on the lead
- If we can confirm that the name supplied on the lead is connected to the contact
information provided by the customer. This includes work numbers and family members
- If the email address returns a response from the customer when tried
- Where we can obtain a usable telephone number for the lead and address from directory
enquiries (or equivalent)
- If leads are sent during a holiday or cancellation period but where a valid confirmation
of cancellation on holiday email cannot be produced
- If the request is greater than 3 days old
- If the customer has entered incorrect information knowingly
Please see our full Terms & Conditions.
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